TCi - Careers

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TCi, a division of Ray Morgan Company, is a small, dynamic, rapidly growing organization whose culture is built on the concept of teamwork. We value creativity, innovation, dedication, and self-motivation. Our talented and dedicated employees work closely together to provide excellent services and a comprehensive set of electronic content management and workflow solutions for our customers. TCi places a high value on every employee’s ideas and opinions, making this a unique and rewarding place to work and build successful Careers.

Project Manager

EDUCATION/EXPERIENCE:

BA/BS
Five to Seven years experience in a senior business analysis, project management or process improvement business role with a proven track record of success.
PMP, Six Sigma Certification with the ability to demonstrate how it has been applied on past projects is preferred.
Must be detail and process oriented and proficient in utilizing computer systems, with significant experience in Microsoft Office products including Word, Excel, PowerPoint, Project and Visio as well as Internet technologies.
Excellent verbal/interpersonal communication skills are essential.
Excellent written communication skills.
Industry expertise in document workflow, electronic forms through document management and storage is preferred

JOB ESSENTIALS:

Work with a minimum amount of direction to manage a project from inception to completion.
Develop needs analyses through SOW, RFP reviews and/or client interviews to understand business needs.
Establish yourself as the subject matter expert. Interview management and process experts, facilitate meetings/communication and work with customers to develop, process flows, (as-is) workflow specifications and define opportunities (to-be) for automation and improvement.
Define project success factors and metrics. Influence project stakeholders, across multiple, sometimes disparate groups, to reach alignment and achieve project goals.
Develop project charter, plans, and provide documentation in the form of MS Project, Visio or applicable applications.
Drive the implement project plans to completion taking ownership, identifying key tasks and team members, developing timelines, identifying critical success factors, managing to successful outcomes.
Flexible travel schedule

Help-Desk / Software Support Technician

Adobe Enterprise Solutions partner seeks a qualified individual to provide technical assistance, support, and advice to our clients. The ideal applicant will be able to work and make decisions with minimal supervision. He/she will be responsible for Quality Assurance testing and development of support trouble-shooting decision trees. He/she will be responsible for tracking all activities and communications in our ticketing system. Manage the escalation process through completion to ensure customer satisfaction throughout the service delivery transaction. The ideal candidate will have 1+ years of phone support experience.

EDUCATION/EXPERIENCE:

Must have 1+ years previous experience in a customer service/call center or tech support role.
Help-desk experience
Experience with Adobe Acrobat forms / PDF
JavaScript experience
Experience with one or more of the following J2EE platforms (JBOSS, WEBSPHERE, WEBLOGIC)
SQL experience

JOB ESSENTIALS:

A positive and enthusiastic attitude with the ability to work well with both coworkers and clients.
Troubleshooting server/client, or network-related issues; problem resolution for end users.
Act as the liaison between the client and the development staff.
Diagnose and solve system, server, workstation and network problems quickly.
Analyzing and recommending solutions to problems.
Loading and configuration of software and patches.
Logging each incoming customer support case that may come in through email, phone call or web portal.
Ability to follow strict guidelines when diagnosing and recommending solutions.
Ambitious, Self-starter & Detail oriented.

TCi is always looking for talented individuals who thrive for excellence.

If you are interested in applying for a position with TCi or would like more information, please contact:

TCi Customer Service
916.566.1234