TCi’s highest level of support offering our clients a comprehensive package designed to meet the needs of mid to large enterprise customers whose business workflows are based on Adobe solutions. TCi’s Platinum Maintenance & Support provides unlimited toll-free phone access to senior-level TCi support consultants. Additionally, you will receive priority-level case response times with access to support 24/7. You also get unlimited access to TCi’s knowledge database, TCi Online, remote access, and other online resources. Platinum Maintenance & Support includes product upgrade releases, maintenance releases, patches, and hot fixes to all the software covered by your contract.

• Major & minor software upgrades
• Troubleshooting and resolution assistance for product issues on supported configurations
• Unlimited phone and e-mail access to TCi Technical Excellence Center (TEC)
• Priority, toll-free telephone support
• Priority level case response times
• Unlimited 24/7 critical issues support
• Clearly defined client escalation process when management assistance is needed
• Unlimited access to TCi Online
• Remote diagnostics with senior support analysts
• Routine Updates & Patches for your supported applications
• Maintenance releases
• Patches and hot fixes
• Eligibility for User Workshops & Knowledge Transfers

There are truly few opportunities that can match the return on investment of automating your forms workflow and document management infrastructure. Getting the maximum return on your investments depends on your ability to get quick assistance when you need it.

As your Adobe Solutions Partner, TCi is with you every step of the way. Although the engagement with our clients typically begins when we sell and install the products, we know that our relationship will be formed and earned over time. For this reason, we take special pride in the role we play after the sale, as the Maintenance and Support provider for your ongoing operational and optimization needs.

Your TCi Platinum Maintenance & Support agreement on your Adobe purchase is a critical component to your ongoing success. From an investment protection standpoint, your Platinum agreement offers you a full upgrade path to all new software releases while under coverage in addition to the many TCi Online entitlements. Your access to these continuous improvements in features, functionality, stability and performance offers a continuous path to further optimize your forms infrastructure without additional
software investment.

At TCi we have an established track record of long term relationships with our clients. We have been able to do this by keeping our standards for delivering service and support very high. We continue to make significant investments in the skills and infrastructure required to deliver a best-in-class service and support experience to our customers. We strive to ensure that we exceed expectations in our delivery and that your experience with us is both predictable and dependable.